360 Marine Parade, Labrador Qld 4215

The Grand
Gaming Experience

Join the action and place your bets in an atmosphere of luxury and excitement.

Exciting Games Endless Possibilities

From pokies to table games, your perfect play is waiting. Discover a diverse range of gaming options, from the latest electronic gaming machines. With an inviting atmosphere and the latest technology, every visit is a chance to enjoy premium entertainment.

Play Safe, Play Smart

At The Grand Hotel, we promote responsible gaming and provide support for those who need it. Enjoy your time with us in a safe, controlled environment where fun and responsibility go hand in hand.

What's On

Discover a calendar full of exciting events at The Grand Hotel! From live music and themed nights to exclusive gatherings and celebrations, there’s always something happening.

Pink vs Gaga

It’s our birthday! It’s Pink Vs Gaga night at the Grand Hotel! Free Entry, starts at 7pm.

Thu

4

Mar

Social Events

It’s our birthday! It’s Pink Vs Gaga night at the Grand Hotel! Free Entry, starts at 7pm.

Thu

4

Mar

Live Entertainment

It’s our birthday! It’s Pink Vs Gaga night at the Grand Hotel! Free Entry, starts at 7pm.

Thu

4

Mar

UFC Events

It’s our birthday! It’s Pink Vs Gaga night at the Grand Hotel! Free Entry, starts at 7pm.

Thu

4

Mar

Responsible Gambling

PLAYERS GUIDE TO RESPONSIBLE GAMBLING

Introduction

This guide is offered to ensure that patrons of The Grand Hotel are provided with relevant information on a range of gambling products provided by the venue. Gambling is a past-time enjoyed by many Australians and has long been a part of Australian society. For some however, gambling may become a problem.

The Grand Hotel is committed to provide any gambling products in such a way as to maximize the benefits most people gain from this ancillary form of entertainment, whilst minimizing any potential harm that some people may experience when their gambling becomes a problem. Sometimes, their behavior may affect the patron themselves and/or their families and friends, which may extend to the wider community. More about this later.

Whilst offering players a general guide to gambling at this venue, this leaflet also offers some helpful hints to assist patrons control their use of gambling to ensure it is enjoyed for what it is – Entertainment.

What are Your Chances of Winning?

Players should be aware of their odds or chances of winning on a range of commonly used gambling services at The Grand Hotel. These services include Electronic Gaming Machines, (EGM’s, Pokies, Slot Machines) and Keno.

Background of Electronic Gaming Machines

All EGM’s undergo stringent testing before they are installed in venues to ensure they comply with strict Government Regulations. By law, each EGM must also be ‘licensed’ in Queensland . This is noted by the presence of an official machine plate found on the side of the machine.

These measures are taken for your protection. By law, all EGM’s in Queensland are programmed to Return to Player (RTP) between 85% and 92% of the takings. This means that for every $1 (dollar) that is put into the machine, it is programmed to RTP between $0.85 and $0.92. The RTP is a long term average meaning that, in the long run, the machine always comes out ahead.

The stopping position of each reel is completely random and is done separately and independently of each reel. The outcome of each spin is Completely Random and whether you win or lose is totally a matter of luck.

Gaming Machines Are Not Pre-Programmed to Pay Out Any Specific Time or After Any Particular Cycle.

In other words a players chance of winning or losing are exactly the same for every play regardless of any previous play. Hence it does not make a difference if:

• You play a poker machine straight after some one else has had a large payout

• You play a machine that has not had a large payout for sometime

• If you play at a certain time, e.g. certain times, certain days

• If you press the button in certain ways

Odds

The chances of the same five (5) symbols appearing in a winning combination generally range from between one (1) in 9,700,000 to one (1) in 52,500,000. This means that for every 9,700,000 times the reels are spun, five (5) symbols appearing in a winning combination will occur once. Of course, the chances of winning a small prize, requiring fewer matching symbols, will be more frequent, for example:

• 4 of the same symbol – 1 chance in 424,700 spins

• 3 of the same symbol – 1 chance in 315,400 spins

• 2 of the same symbol – 1 chance in 1,400 spins

Remember the chances of specific combinations occurring are totally random.

Number Games (Keno)

Keno is found in hotels, clubs and casinos around the state. Games are drawn every three minutes from head office in Queensland located on Willian street , Brisbane. Like lotto or powerball, the numbers are drawn using a device that is basically a random number generator.

In Keno, there are 80 numbers, one (1) to eighty (80). Under strict supervision twenty (20) numbers are drawn at random. Players can choose from the following:

• One (1) up to Ten (10) numbers

• Fifteen Numbers

• Twenty Numbers or

• Forty Numbers

Odds

If you choose seven (7), eight (8), nine (9) or ten (10) numbers, a portion of your bet, or wager, will be allocated to the jackpot for seven (7), eight (8), nine (9) or ten (10) number games.

Your chance of winning the jackpot on the ten (10) number game is one (1) in 8,911,000. This means you have one (1) chance in over 8 million to win the jackpot.

Do You Have A Problem With Gambling?

Sometimes a persons’ gambling behavior may cause harm to themselves or their families or friends. Quite often a person may not realise they have a problem with gambling. Ask yourself:

• Do you think a lot about your previous or next gambling adventure?

• Do you get irritable if you cannot gamble?

• Do you find yourself increasing the amount you gamble?

• Do you try to hide how much time and money you spend on gambling?

• Do you have problems in your work or relationships as a result of gambling?

• Do you borrow money or sell goods to assist in paying household bills?

• Do you commit unlawful acts to finance gambling?

• Do you gamble to avoid thinking about or dealing with difficult issues?

If you answered, “YES” to one or more of these questions you may have problems with gambling. If you would like more information or want to talk to someone about you gambling you can call the STATE-WIDE GAMBLING HELP LINE on 1800 222 000 or contact one of our friendly staff at The Grand Hotel. Please be assured that confidentiality and privacy are ensured.

The Grand Hotel Supports the Responsible Gambling